Return Policy

Please keep in mind that non-tracked shipping users are not eligible for refund or re-ship if the mail is lost.

All purchases are final. I do not accept refunds, returns, and exchanges unless I made a mistake with your order (e.g. I shipped the wrong item) with exception cases below:

RETURNED PACKAGE

Here are the options if I have received the returned package:

• Reshipping: You are required to pay the new shipping fee.
• Refund: I will issue a refund for the money paid for the product. The shipping price, however, is non-refundable.

THE PACKAGE TRACKING STATUS IS NOT UPDATING

If the package hasn't moved after four weeks on the tracking website, the following choices are available, depending on the parcel's location:

• If it's in Indonesia, you have the option of reshipping (at no additional cost) or a complete refund.
• I cannot resend/refund the purchase if it is in the destination country, but I will do my best to supply any documents you require to file a claim. I'm afraid I won't be able to contact your post office directly. The best I can do is request assistance from an Indonesian post office in tracking your item. They typically send an email to the destination post office, which takes a long time to respond. As a result, I recommend that you contact your post office directly to receive a speedier response.

DAMAGED ITEMS

I'm not responsible for damaged items because of the courier's negligence. Please bear in mind that after an item dispatched, I no longer have control over it. I'll do my best to pack them safely to prevent any shipment damage. My packing staple is a padded mailer with a corrugated board backing OR box packaging inside a poly mailer, which would be considered secure and sturdy in most circumstances.

IMPORTANT!

Before placing your order, please double-check your delivery address. I will not resend or refund any order that has been lost or returned because of an incorrect address.